Terms and Conditions
Updated August 19, 2026
These Terms & Conditions apply to services provided by Hercules Bin Cleaning LLC (“Hercules Bin Cleaning,” “Hercules,” “we,” “us,” or “our”). By scheduling, purchasing, or receiving service from Hercules Bin Cleaning, the customer agrees to the following terms.
1. Bin Placement and Accessibility
Customers are responsible for placing trash and recycling bins in an accessible location for service. Bins should generally be placed curbside or in another location designated or approved for service.
Bins must be positioned so that our service vehicle and equipment can safely access them.
2. Bin Availability on Service Day
Customers are responsible for making their bins available for cleaning on the scheduled service date.
If Hercules is unable to complete service because the bins are unavailable, inaccessible, or have not yet been emptied by the customer's trash or recycling provider, the cleaning will be rescheduled for the next available service date. Customers may also incur a service fee.
3. Bins Must Be Empty
Bins must be emptied before Hercules can perform the cleaning service.
Small amounts of normal residual debris may remain after trash collection; however, bins containing significant amounts of trash, loose material, or other contents may not be serviceable.
4. Prohibited Materials
Hercules may decline to clean any bin containing materials that could create a safety concern, contaminate our equipment, clog the cleaning system, or cause damage.
Examples include, but are not limited to:
- Paint
- Motor oil or petroleum products
- Chemicals or hazardous materials
- Wet concrete or construction material
- Excessive grease or liquids
- Large quantities of loose debris
- Other substances that Hercules determines may be unsafe or unsuitable for cleaning
5. Pet Waste, Cat Litter, and Similar Materials
Bins should not contain significant amounts of loose pet waste, cat litter, animal waste, or similar materials.
Bagged household pet waste that has been removed during normal trash collection generally does not prevent service. However, significant loose material remaining in the bin may require the cleaning to be rescheduled.
6. Unsafe, Damaged, or Unsuitable Bins
Hercules reserves the right to decline cleaning if a bin is damaged, unsafe, excessively contaminated, structurally compromised, or otherwise unsuitable for our equipment.
7. Service That Cannot Be Completed
If Hercules arrives for a scheduled cleaning but cannot safely or properly complete the service because of bin condition, prohibited materials, access issues, or other serviceability concerns, the scheduled cleaning will be rescheduled for the next available service date. Customers may also incur a service fee.
8. Initial Cleaning and Emergency Next-Day Cleaning
For new customers, the first cleaning will automatically be scheduled for the next available service date based on Hercules' service routes and availability.
Existing Hercules customers who require an urgent cleaning may request an Emergency Next-Day Cleaning for $94.95.
Emergency Next-Day Cleaning may be requested through the Hercules customer portal or by calling Hercules Bin Cleaning.
Customer Portal:
herculesbincleaning.jobatory.com/auth/login
Phone:
9. Weather and Operational Delays
Service may occasionally be delayed or rescheduled because of severe weather, unsafe road conditions, equipment issues, trash collection delays, route disruptions, or other circumstances outside Hercules' reasonable control.
If this occurs, Hercules will schedule the service for the next reasonable available service date.
10. Property and Bin Access
Customers are responsible for ensuring Hercules can safely access the bins.
Locked gates, blocked driveways, parked vehicles, construction, pets, landscaping, or other obstructions may prevent service.
Hercules is not responsible for service delays resulting from inaccessible bins.
11. Existing Bin Condition and Damage
Hercules uses equipment designed specifically for residential trash and recycling bin cleaning.
However, Hercules is not responsible for preexisting damage or deterioration, including cracked plastic, weakened material, damaged lids, wheels, handles, hinges, axles, or other defects that existed before cleaning.
12. Recurring Service Plans
Customers who enroll in a recurring Monthly, Quarterly, or other recurring service plan authorize Hercules to continue providing service according to the selected plan until the customer cancels or modifies the service.
Service frequency may occasionally vary slightly due to route scheduling, holidays, weather, trash collection schedules, or operational circumstances.
13. Automatic Billing
By enrolling in recurring service, customers authorize Hercules Bin Cleaning and its payment processor to charge the payment method on file for scheduled recurring services and any other services authorized by the customer.
Customers are responsible for maintaining accurate payment information.
14. Cancellations and Account Changes
Customers may cancel service, update payment information, change service plans, review upcoming services, and manage other account information.
We encourage customers to use their customer portal whenever possible to manage their account and service preferences.
Customer Portal:
herculesbincleaning.jobatory.com/auth/login
Customers may also contact Hercules Bin Cleaning by phone when assistance is needed.
15. Refunds
Charges for services that have already been successfully completed are generally non-refundable.
Hercules may issue refunds when appropriate for billing errors, duplicate charges, service failures attributable to Hercules, or other circumstances determined by Hercules.
16. Service Credits
Hercules may issue account credits instead of cash refunds when appropriate.
Credits are generally applied toward future Hercules Bin Cleaning services and have no cash value unless otherwise stated.
17. Customer Referral Program
Hercules appreciates customers who refer friends, family members, and neighbors.
Through December 31st, 2026, Hercules will apply a $34.95 account credit to an existing customer's account when that customer refers someone who signs up for a Hercules trash bin cleaning service.
The $34.95 credit reflects the current Founding Member Monthly Cleaning rate.
Beginning January 1, 2027, the referral account credit will increase to $39.95.
Referral credits:
- Are applied to the referring customer's Hercules account.
- May be used toward future Hercules services.
- Have no cash value.
- May not be transferred to another customer unless Hercules expressly approves the transfer.
- Are subject to Hercules' current referral program rules and eligibility requirements.
18. Founding Member Pricing
Customers who enroll under an eligible Hercules Founding Member offer receive special promotional pricing.
Founding Member pricing is protected from Hercules price increases for two years from the customer's qualifying enrollment date, provided the customer maintains continuous enrollment in the qualifying service plan.
If a Founding Member cancels service and later reenrolls, the original Founding Member rate may no longer be available.
Changing service plans may also affect promotional pricing depending on the plan selected.
19. Promotions, Coupons, and Special Offers
Hercules may periodically offer:
- First-cleaning discounts
- Coupon codes
- Founding Member promotions
- Referral promotions
- HOA or community offers
- Waste-hauler or business-partner offers
- Prepayment discounts
- Other promotional pricing
Promotions may have specific eligibility requirements, expiration dates, geographic restrictions, service limitations, or other conditions.
Unless specifically stated otherwise, promotional offers and coupon codes may not be combined.
20. Pricing Changes
Hercules reserves the right to modify standard service pricing, fees, service plans, and available service options in the future.
Any applicable price guarantee, Founding Member price protection, prepaid service agreement, or other written promotional commitment will remain subject to the specific terms of that offer.
21. Customer Information
Customers are responsible for providing accurate contact information, service addresses, trash collection information, payment details, and other information necessary to provide service.
Customers should promptly update their account when this information changes.
22. Service Area
Hercules provides service only within designated service areas and routes.
Customers outside the current service area may submit their information so Hercules can evaluate future expansion into areas where sufficient customer demand exists.
23. Right to Refuse Service
Hercules reserves the right to refuse or discontinue service when conditions create an unreasonable safety risk, risk of equipment damage, contamination risk, abusive or threatening behavior, repeated service-access problems, nonpayment, or other circumstances that make continued service impractical.
24. SMS/Text Messaging Program
Hercules Bin Cleaning LLC (“Hercules Bin Cleaning,” “Hercules,” “we,” “us,” or “our”) may offer customers the option to receive SMS or text messages related to their Hercules Bin Cleaning account and services.
By providing a mobile telephone number and affirmatively opting in to receive SMS or text messages from Hercules Bin Cleaning, you consent to receive text messages from Hercules Bin Cleaning at the mobile number you provided.
Messages may include:
- Service scheduling and appointment notifications
- Service reminders and rescheduling notices
- Trash or recycling pickup-related service updates
- Account and billing notifications
- Customer service communications
- Service confirmations
- Promotions, discounts, special offers, or other marketing messages when the customer has separately consented to receive such messages
Message frequency varies based on your service plan, account activity, service schedule, and communication preferences.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing Hercules Bin Cleaning services.
How to Opt Out:
You may opt out of SMS or text messages at any time by replying STOP to a message from Hercules Bin Cleaning.
After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. After your opt-out request has been processed, you will no longer receive messages from that messaging program unless you subsequently opt in again.
How to Get Help:
For assistance, reply HELP to a Hercules Bin Cleaning text message or contact Hercules Bin Cleaning at:
Phone:
571-640-7568
Email: charlie@herculesbincleaning.com
Website: HerculesBinCleaning.com
Wireless Carrier Disclaimer:
Wireless carriers are not liable for delayed or undelivered messages.
Mobile Information and Consent:
Mobile telephone numbers and SMS opt-in consent are handled in accordance with the Hercules Bin Cleaning Privacy Policy. SMS opt-in consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
Privacy Policy:
Please review the Hercules Bin Cleaning Privacy Policy at:
https://HerculesBinCleaning.com/privacy-policy
Terms of Service
These Terms of Service are available at:
https://HerculesBinCleaning.com/terms-of-service
Hercules Bin Cleaning may modify or discontinue its SMS messaging program at any time, subject to applicable law. Changes to these SMS terms will be reflected in the current Terms of Service made available on the Hercules Bin Cleaning website.
25. Changes to These Terms
Hercules may update these Terms & Conditions periodically as services, pricing, technology, policies, or business operations change.
The most current version will be made available through the Hercules Bin Cleaning website.
Hercules Bin Cleaning LLC
Veteran Owned & Operated
Customer Portal:
